Prepared for Wahaca

One Platform.
Every Guest.

How Square + Stampede replaces your fragmented tech stack, cuts costs, and turns guest data into revenue.

Prepared by Joe Foley, Stampede — for Cam, Head of Commercial, Wahaca
February 2026

01

The Problem with Fragmented Tech

Multi-site hospitality groups like Wahaca typically run 5-8 separate tools across bookings, Wi-Fi, email marketing, reviews, loyalty, and CRM. Each tool works in isolation. None of them talk to each other.

Data Silos

Your booking system knows who reserved. Your Wi-Fi knows who visited. Your email tool knows who opened. But no single system knows the full guest story. You are marketing to strangers.

Cost Creep

Separate subscriptions for each function across 14 sites adds up fast. You are paying multiple vendors for overlapping, disconnected capabilities. Typical cost: north of £600/month with no unified return.

Manual Overhead

No integration means staff stitch it together manually. Export here, import there, reconcile everywhere. Time spent on admin is time not spent on guests or growth.

5-8 Disconnected tools
0 Unified guest profiles
£600+ Monthly tech spend
14 Sites, same problem
02

A Typical Multi-Site Stack

Based on what we see across restaurant groups of Wahaca's size, this is the type of setup that drives cost without delivering a connected guest experience.

Function
Typical Tool
Est. Monthly Cost
Email / CRM
Airship, Mailchimp, or similar — list-based, no visit data
£100-200
Bookings
Collins, ResDiary, or OpenTable — per-cover or flat fee
£150-250
Guest Wi-Fi
Purple, Beambox, or ISP default — basic capture only
£80-150
Reviews
Manual monitoring or basic tool — no guest tie-back
£50-80
Loyalty
Stamp cards, Pepper, or none — disconnected from spend
£50-100
Gift Cards
Separate provider — no guest profile link
£30-50
Total Estimated
6+ vendors, 6+ logins, zero integration
£600-750

We know Wahaca uses Airship for email marketing. The rest of the stack likely follows a similar pattern: separate tools, separate data, separate costs. The commercial question is whether that fragmentation is delivering value proportional to its cost.

03

Square + Stampede

One connected platform. Every guest interaction — payment, booking, Wi-Fi login, review, loyalty point — feeds into a single profile. No data silos. No manual stitching. Full visibility across all 14 sites.

Square

Payments and POS across every site. The transaction layer. Clean, fast, reliable.

+

Stampede

The guest intelligence layer. Turns every Square transaction into an actionable profile. Automates retention, marketing, and reporting.

Guest pays → Data flows → Profile builds → Retention automates

No integrations to maintain. No exports. No manual work. It just works.

04

What Stampede Replaces

Six tools, one platform. Everything connected through a single guest profile.

Bookings

  • Unlimited reservations, zero commission
  • Guest profile built before they arrive
  • Deposits via Square
  • Google Reserve integration

Wi-Fi Capture

  • Guests connect, you capture automatically
  • Name, email, visit frequency tracked
  • No forms, no friction
  • Snap Guard keeps network compliant

CRM + Marketing

  • Unified guest profile from every touchpoint
  • Automated birthday, win-back, VIP campaigns
  • Meta integration for targeted ads
  • No batch-and-blast to cold lists

Loyalty

  • Points accrue automatically from purchases
  • No app, no cards, no friction
  • Digital wallet passes
  • Geo-fenced nudges when guests are nearby

Reviews

  • Automated review requests post-visit
  • Positive reviews routed to Google/TripAdvisor
  • Concerns caught privately first
  • Every review tied to a guest profile

Gift Cards + Inbox

  • Digital and physical, linked to profiles
  • Track gifters, redeemers, upsell opportunities
  • Unified inbox for all guest comms
  • Full team visibility, one hub
AI-Ready Analytics Single Dashboard New vs Returning Guests Campaign Conversions Spend Patterns
05

The Single Data Layer Advantage

When every touchpoint feeds one profile, you stop marketing to strangers and start building relationships that drive revenue.

1

One Guest, One Profile

Booking, payment, Wi-Fi, loyalty, reviews. All connected. Know who your best guests are, how often they visit, what they spend, and when they are lapsing. Across all 14 sites.

2

Automated Retention

Win-back campaigns trigger automatically when guests lapse. Birthday offers send themselves. VIP recognition happens without staff lifting a finger. Retention runs on autopilot.

3

AI-Ready Reporting

Clean, unified data means meaningful analytics. New vs returning split, visit frequency trends, campaign ROI, spend per head. Decisions backed by data, not gut feel.

4

Square Native

No middleware. No API headaches. Stampede is built to sit on top of Square. Guest pays, data flows, profile updates. The entire stack works as one system from day one.

06

The Commercial Case

Replace 6+ disconnected tools with one platform. Lower cost, higher capability, zero data loss.

Current Estimated Spend
£700
per month across 14 sites
6+ vendors, no integration
No unified guest data
Stampede + Square
£350
per month across 14 sites
~£25/site avg. SaaS fee
Full platform, fully connected
Save £350-400/month — £4,200-4,800/year
While gaining a unified guest platform that actually drives revenue. Pricing confirmed on a per-site basis during scoping.
Capability Current Stack Stampede + Square
Unified guest profiles No Yes, automatic
Automated retention campaigns Manual / basic Fully automated
Cross-site guest visibility None All 14 sites, one view
Booking commission Per-cover or flat Zero commission
AI-ready analytics Fragmented Single dashboard
Vendor management 6+ relationships 1 partner
07

What Wahaca Gets

This is not about swapping tools. It is about building a guest intelligence engine across 14 sites that compounds over time.

Immediate

  • Consolidate 6+ tools into one platform
  • Cut tech spend by up to 50%
  • Unified guest data from day one
  • Automated review capture across all sites
  • Staff see guest history before they sit down

Within 90 Days

  • Automated win-back campaigns recovering lapsed guests
  • Birthday and VIP campaigns running on autopilot
  • Clear new vs returning guest split per site
  • Google review volume increasing measurably
  • Loyalty programme live with zero friction

Ongoing

  • Compounding guest database across all 14 sites
  • Data-driven marketing replacing guesswork
  • Reduced no-shows through deposit integration
  • Meta ad targeting on real guest data, not cold lists
  • Commercial reporting Cam can actually use
08

Trusted by 2,200+ Venues

Stampede powers hospitality operators across the UK. Restaurants, pubs, bars, hotels, and leisure venues.

2,200+

Venues on Platform

From single-site independents to multi-site groups. Stampede scales to fit the operation. The platform handles complexity so operators do not have to.

Native

Square Partnership

Stampede is a Square technology partner with a native integration. Not a bolt-on. Not middleware. Built to work together from the ground up.

Zero

Booking Commission

Unlimited reservations across all sites. No per-cover fees eating into margins. For a group doing the volume Wahaca does, this alone shifts the economics.

1

Dashboard for 14 Sites

Every site, every guest, every campaign, every review. One login. Commercial oversight without chasing data across six platforms.

09

Next Steps

Three steps to get Wahaca onto a connected platform.

1

Scoping Call

30-minute call with Joe to map Wahaca's current stack, confirm site count, and identify quick wins. We will tailor the proposal to your exact setup.

2

Custom Proposal

Site-by-site pricing, migration timeline, and a clear picture of what changes and what stays. No surprises, no lock-in pressure.

3

Pilot Site

Start with one or two sites. See the data flow, test the automations, measure the impact. Scale across all 14 when you are ready.

Joe Foley

Account Executive, Stampede

Ready when you are, Cam.

10